Thanks for playing PandaBloom. This page covers the most common questions. If you don't find what you need here, email us — we read every message.
Open the menu and tap Sign in to save progress. On iOS you'll get the system Sign in with Apple prompt; on Android, Sign in with Google. Use the same account on your new device and your level progress, credits, streak, and garden will sync automatically. Local saves without a sign-in cannot be transferred.
Force-close the app and reopen it. The receipt is checked at launch. If ads still appear, tap Menu → Settings → Restore Purchases to re-validate your receipt with Apple or Google. Still stuck? Email us with the date of your purchase and we'll sort it out.
The streak rolls over at midnight in your device's local timezone. If you traveled across timezones or your phone's clock changed, you may have missed the window. Email us with the dates and we can restore the streak manually.
On iOS: Settings → Privacy & Security → Tracking and turn off PandaBloom (or tap "Ask App Not to Track" the first time you launch). On Android: Google account → Ads and toggle ad personalization off. You'll still see ads, just non-personalized ones.
Please email us with: (1) the drill / level number, (2) what you were doing when it happened, (3) your device model and iOS or Android version. A screenshot helps if you can grab one before reloading.
For details on what data PandaBloom collects and how it's used, see our Privacy Policy.